Cancellation policy

Right of cancellation

You have the right to cancel this contract within fourteen days without giving any reason.

The cancellation period is fourteen days from the day on which you, or a third party named by you who is not the carrier, took possession of the goods.

To exercise your right of cancellation, you must inform us of your decision to cancel this contract by means of a clear statement, for example by a letter sent by post or by email. You may use the model cancellation form for this purpose, but this is not mandatory.

You may also complete and submit the cancellation electronically using the online form. If you use this option, we will promptly send you confirmation of receipt of such cancellation by email.

To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right of cancellation before the cancellation period has expired.

Consequences of cancellation

If you cancel this contract, we must reimburse all payments received from you, including delivery costs, except for any additional costs resulting from your choosing a type of delivery other than the least expensive standard delivery offered by us, without undue delay and no later than fourteen days from the day on which we receive notification of your cancellation of this contract.

For this reimbursement, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you. In no case will you be charged any fees for this reimbursement.

We may withhold reimbursement until we have received the goods back or until you have provided evidence that you have returned the goods, whichever is the earlier.

You must return or hand over the goods to us without undue delay and in any event no later than fourteen days from the day on which you inform us of the cancellation of this contract. The deadline is met if you send the goods before the period of fourteen days has expired.

You bear the direct costs of returning the goods.

You only have to pay for any loss in value of the goods if that loss in value is due to handling of the goods that was not necessary for checking their condition, properties and functionality.